Terms and Conditions
2. Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission at this site, please let us know.
It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to resend the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.
Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.
All deliveries are estimated dates only and not guaranteed.
Our current delivery charges are based on Royal Mail and Courier prices which are set by them and change annually. We set the prices as per their tariffs.
3.1.1 Within the U.K
We charge a minimum of large letter Royal Mail for UK delivery. Orders over £30.00 will be require a signature/proof of delivery. This increases with weight/size of order. We aim to ship the majority of orders by the following day. A signature might be required on receipt of your item(s). Packages containing 10ml bottles can usually be classed as large letter. Once a order contains an item over a 10ml size the minimum price charged will be Royal Mail small parcel.
Delivery options and costs will be shown in your basket when you add products and will increase in accordance with the weight thresholds. The cost shown is inclusive of VAT for UK and EU customers/addresses.
Royal Mail collect from our premises daily at 14.00pm. Orders placed after 12.30pm are likely to leave the following day.
Normal delivery takes between 2-7 working days. Please note Royal Mail will not class an item as lost until a full 7 working days have passed. Working days does not include weekends or bank holidays.
In order to confirm that an order shipped via post has indeed been lost, we must wait 10 working days (2 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. To find your nearest UK Sorting Office call Royal Mail on 08457 740 740 or visit their website at www.royalmail.co.uk. If after 10 working days you have not received your order, please contact us with your order number, name and address. Please contact us with 21 days of placing your order and then we can raise a lost item claim and resend the order. After 21 days we will be unable to resend as we will not be able to claim lost item.
If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge. If you decide to not have the goods returned, we will charge a £10 restocking charge (or 10% of the order value if over £100). We will be unable to refund actual delivery costs.
We can offer Royal Mail Next day UK delivery on all retail orders (NOT TRADE) which includes a Saturday delivery where the following criteria have been met (please note orders do not leave on Saturdays or Sundays):
* The order is placed before 13.00pm.
* All items on the order are in stock and available for delivery.
* Cleared funds have been received in full for the order total.
* Delivery is to a UK mainland address, * post code restrictions might apply.
* Applies to next working day, excludes bank holidays and Sundays.
* Some Postcodes in Scotland might not covered by Royal Mail.
Click here for Royal Mail Coverage
That's Nice Limited will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer.
Delivery address cannot be changed once the order has been shipped. That's Nice Limited are unable to refund courier delivery charges. Courier delivery does not guarantee next day delivery. In the event of the parcel not being delivered next day, delivery charges will not be refunded. We accept no responsibility if your order is stopped by international customs. We are unable to dispatch dangerous goods such aerosols & flammables to international locations due to transport regulations.
3.1.2 If you are outside the UK, we offer 'Europe With Tracking & Insurance' or 'Outside Europe With Tracking & Insurance' options.
3.1.3 European Union Countries
Deliveries to countries within the EU are calculated at checkout dependent on the weight and destination. Delivery is usually 2 - 21 working days from dispatch.
For some orders, certain weight restrictions apply.
It is within our discretion to send large and/or heavy items with a courier service to accommodate the weight and size of the package. If we deem your order is of an excessive size or weight, this may incur additional delivery charges which we shall contact you about prior to the order being dispatched from our warehouse.
In order to confirm that an order shipped via post has indeed been lost, we must wait 28 working days before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 28 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 form. You must complete the P91 Form and return it back to us within 10 days or we will close the claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures which we are obliged to adhere to. If you require your items urgently it is advised that you re-order them through our website.
If your item(s) are returned back to us for whatever reason, we will resend the items subject to a re-delivery charge. If you decide to not have the goods returned, we will charge a £10 restocking charge (or 10% of the order value if over £100). We will be unable to refund actual delivery costs.
We accept no responsibility if your order is stopped by international customs and cannot accept responsibility for packages held by customs.
Items ordered from outside the UK are subject to control restrictions from your country’s customs department or regulator. When items are ordered for delivery outside the UK please ensure you are aware of any restrictions which could result in non-delivery or delay. We cannot accept liability for items being imported into countries where restrictions are in place. You will be fully liable for the cost of the order if the item is held by customs or by your regulating authority. Import duties and taxes may have to paid in some countries. It is the recipient’s responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched.
3.1.4 Outside the European Union - America and the Rest of the world
Delivery Charge dependent on the weight & destination
Deliveries to regions outside of the EU are calculated at checkout dependent on the weight and destination. Delivery is usually 3-21 days from dispatch. All prices shown online in include VAT where applicable. At the checkout, VAT (20%) will be deducted where applicable. If you are registered outside the EU and are signed into the website, the prices shown on the product pages will not include VAT and will be the prices you pay excluding the shipping cost which is shown at checkout.
Note: Certain weight restrictions apply. If we deem your order is of an excessive size or weight, this may incur additional delivery charges which we shall contact you about prior to the order being dispatched from our warehouse.
In order to confirm that an order shipped via post has indeed been lost, we must wait 25 working days (5 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 25 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 form. You must complete the P91 Form and return it back to us within 10 days or we will close the claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures which we are forced to adhere with. If you require your items urgently it is advised that you re-order them through our website.
If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge (based on size of package and destination). If you decide to not have the goods returned, we will charge a £10 restocking charge (or 10% of the order value if over £100). We will be unable to refund actual delivery costs.
We accept no responsibility if your order is stopped by international customs and cannot accept responsibility for packages held by customs.
Items ordered from outside the UK are subject to control restrictions from your country’s customs department or regulator. When items are ordered for delivery outside the UK please ensure you are aware of any restrictions which could result in non-delivery or delay. We cannot take liability for items being imported into countries where restrictions are in place. You will be fully liable for the cost of the order if the item is held by customs or your regulating authority. Resale is sometimes prohibited by the laws of the importing country. Import duties and taxes might have to paid in some countries. It is the recipient’s responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched.
3.2 Returns and Exchanges
It is your responsibility to contact That's Nice Limited by email or phone to advise us of your intention to cancel within 14 days of receipt of them. After this date, it falls solely within the discretion of That's Nice Limited as to whether a refund, return or exchange will be accepted. Once notified, all unused items should be received at That's Nice Limited within 14 days from the date of notification for this condition to apply. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
You must return items to That's Nice Limited by using the returns and exchanges procedure, ie contact us by email or telephone as below;
Email: firstname.lastname@example.org Telephone 01254 674561
We cannot accept any liquid for return unless it is unused and with the tamper-evident seal intact.
Return of faulty or damaged items:
Faulty or damaged items will be accepted up to the manufacturer's warranty terms. This does not affect your statutory rights.
If you refuse delivery due to an item being damaged, you should refuse delivery and notify That's Nice Limited of this within 3 days. If you are unaware of the damage in transit, the 3 day period still applies, however, once this has expired, any return is solely within That's Nice Limited's discretion.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be sent.
If you are not available to receive your items and they are returned to us we will charge £10 (or 10% if the order is over £100) restocking fee if you decide not to have the items re-delivered.
Any refunds due back to you under conditions 3.1 -3.2, will be refunded via the same means as when the order was placed and by no other methods. If you used a debit or credit card to pay via Paypal, any refund will also be processed by Paypal.
The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner, suppliers, manufacturers and partners of the owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.
5. External Links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
6. Public Forums and User Submissions
The Website Owner is not responsible for any material submitted to the public areas by you, which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -
6.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
6.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
6.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;
6.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
6.5 submit contents containing marketing or promotional material which is intended to solicit business.
7. Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
9. Disclaimer of Liability.
The Website Owner and its directors, shareholders and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
10. Use of the Website.
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
11.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website. In the unlikely event that an incorrect price is shown on our website, we reserve the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order. You agree that your order is an offer to buy the Products under these Sales Terms. All orders must then be accepted by us. We may choose not to accept abnormal orders and orders which are not placed in good faith. After having received your order, we will send you an order confirmation email with your order number and details of the items you have ordered. Please note that the Order confirmation email is not an acceptance of your order. Acceptance of your order and the formation of the contract of sale between That's Nice Limited and you and will not take place unless and until you have received an email confirmation of your order being despatched. Please note that That's Nice Limited reserves the right to cancel your order at any time before you receive your ordered items.
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect. Please contact us if you require clarification on any of the terms in this statement.
11.7 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
11.8 Accessing the Site
We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device. We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output. We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.
11.9 Using the Site
This Site is for personal and non-commercial use. You must not use any materials contained in the Site except to the extent necessary for your own personal use. In using the Site and information available from the Site, you agree that you will not:
(a) Post, disseminate or transmit unauthorised advertisements or promotional materials, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings.
(b) Omit, delete, forge or misrepresent transmission information, including headers, return mailing and Internet protocol addresses or otherwise manipulate identifiers to disguise the origin of any content.
(c) Impersonate any person or entity, or fail to state or otherwise misrepresent an affiliation with any person or entity.
(d) Engage in any activities in order to withhold or cloak identity or contact information.
(e) Send harassing and/or threatening messages to others.
(f) Engage in "flooding" - i.e flooding and mail bombing (sending large amounts of email repeatedly to the same email address).
(g) Use the information available on the Site for any illegal, immoral or anti-social purpose, in violation of any applicable laws or regulations or in a manner which is or may be damaging to Our name or reputation.
(h) Publish or download web pages or content, images, descriptions or text.
(i) Electronically stalk or otherwise electronically harass another.
(j) Engage in any Internet activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission.
(k) Engage in any activities with relation to reverse engineering of the website, including data structures, descriptions, images or any material contained on the site.
12. Pricing & purchasing.
RRP is an abbreviation of Recommended Retail Price. RRP prices might sometimes be displayed to highlight normal high street prices. We endeavour to manually check RRP prices periodically but cannot guarantee they are 100% accurate in all cases. Please ensure you have checked the sale and RRP prices for yourself before purchasing items from our website. The sale of products from this website is subject to availability. Your order for a product is an offer to purchase and That's Nice Limited retains the discretion to refuse your order. No contract of sale is deemed to have taken place until That's Nice Limited has dispatched your order. Payment is due before goods are despatched unless a credit account has been authorised by That's Nice Limited in which case payment is due 14 days from date of invoicing. That's Nice Limited reserves the right to withhold supplies and to suspend any further deliveries in the event that payment is overdue. We accept payment from the major credit and debit cards.
14. Data Protection
Our policy is that we will not pass on any customer details we collect to any third party without your permission.
The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences.
We are committed to protecting your privacy. All information given at the time of ordering to the point of payment is collected by That's Nice Limited. This information is collected lawfully and in accordance with the Data Protection Act 1998 and the Which? Web Trader Code of Practice. The data is used to fulfill your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. We do not pass your information to any third parties without your permission. PayPal our payment provider collects your payment information. We do not send random marketing emails to personal email addresses (spam).
Copyright 2016 That's Nice Limited.
No images on this website may be used or copied without permission from That's Nice Limited. We use some images from our suppliers after their permission has been given and the copyright remains with them.
Many product names are unique to That's Nice Limited and/or FlavourArt SRL and may not be used without written permission.
We sell FOOD FLAVOURS which comply with Italian and EU legislation and EFSA recommendations. The flavourings developed and manufactured by Flavourart srl are considered safe for FOOD use only, as it is intended that they enter the body via the digestive system and not the lungs. Digestion involves acid breakdown, enzyme attack, kidney and liver processing. Inhaling flavourings, as a vapour, results in the chemicals (contained within these) entering directly into the blood stream where these essential biological processes are effectively by-passed. Whilst inhaling can be compared to smelling scents in the open air; consumption of food flavours through inhalation has not yet been sufficiently scientifically tested or evaluated for human safety.
That's Nice Limited or Flavourart srl cannot be held responsible for any personal injury claim, or damages, arising from the use of food flavourings in devices such as vaporisers, or any other form of inhalator. Such use is undertaken wholly at the user’s own risk.