Frequently Asked Questions
Frequently Asked Questions.
Click on any line below to reveal our answer to some of the many questions we are asked. If you cannot find what you are looking for, or if you have a new question, please use the contact form to send us an email and we will respond as promptly as possible; your question might then be added to what we see as a continuously growing list.
Can I return the liquid?
We can only accept returned liquids if the bottle has a tamper-evident seal that is unbroken. Please refer to our Terms and Conditions. for full details.
My order has not arrived.
Please contact us by email or telephone and we will do our best to trace your order. Information on the services we use can be found on the Delivery Page.
It will not ship to my Country.
There are some countries that we do not ship to, either because there is already a FlavourArt Distributor there, or there might be problems with customs etc.
Declaration Form (what we put on it and why).
We are obliged by law to make honest and accurate declarations on customs forms with regard to content and value. We will not make false declarations for any order.
These are the diluents, or carriers, used to dilute solutions and to suspend the flavourings. VG (Vegetable Glycerol) is quite a viscous liquid and is favoured by those with a PG (Propylene Glycol) allergy.
What Are Flavourings?
FlavourArt concentrated flavourings are formulated to replicate specific flavours. They can be used as individual flavours when adding them to food or drinks or can be blended together to create new flavours. We stock around 200 Flavourings, of which, around 40 are blended flavours created by mixing various standard flavours together. The blended flavours are in their own category and include Sweet and Fruit based. FlavourArt flavourings are strong and must be diluted before use. There is a good article explaining the difference between Artificial and Natural flavourings and why Natural isn't always the best. About Flavours.
What Are Flavour Enhancers?
Flavour enhancers are used to balance and blend your mixed flavours. For example, if you have a blend that is nice but not quite there, you could add a little Bitter Wizard, Sour Wizard, Magic Mask, or Vanillin Crystals, and then try it again and hopefully be satisfied with how the flavours come together.
Bitter Wizard is designed to reduce or eliminate sweet taste, adding the BW at 1% can give a pleasant bitter aftertaste, which can be enhanced further increasing the dosage.
Magic Mask acts at the tongue receptors level, temporarily reducing the acid perception, thus improving the overall mouth feel. Its action last 5-8 seconds and involve only the acid receptors.
Sour Wizard is exactly that, it brings a Sour edge to those flavours that need it, such as Apple Sours.
Vanillin Crystals can be used to impart sweetness or as a booster for any sweet flavour. It can be dissolved at up to 10% in Propylene Glycol. Mix 1gm with 9ml of PG and shake until dissolved; the concentrate can then be added to your mixes in small percentages.
What % should I mix at?
This is one of the most asked questions, but there is more than one answer. There are a number of variables that will influence the amount of flavouring you add to your creations. Everyone's taste varies with some liking subtle flavours and others preferring very strong, intense flavours. The best and most cost-effective method I have found in order to establish the preferred percentage is to make small samples with low percentages of flavours, around 3%, to get an appreciation of the flavour, this is your benchmark to work from and if you make notes of exactly how much of each ingredient you use, you will be able to recreate the winning recipe. You might want to add more flavouring, that's fine, but repeat the sampling process with a higher flavour percentage and make notes.
It tastes like perfume.
I was going to include this in the question above, but it might have gone unnoticed, so here it is. Adding too much flavouring causes over-saturation and the result can taste like perfume, talcum powder, or aftershave. It is the quickest way to ruin a mix and can take some time for your tastebuds to forgive you! You might previously have used some flavourings that require a comparitively high percentage, but FlavourArt flavourings are strong, so follow the guide in the question above and you should be fine.
Are the concentrates PG/VG based?
All Flavourart flavourings are PG based with PG constituting around 65% to 85% of the concentrate.
Maybe this should be called MIY, Mix It Yourself. More and more home bakers, cooks and 'bartenders' are making the journey into the world of mixing their own flavours for a number of reasons; it can be substantially cheaper than buying ready made flavourings, it enables you to be more flexible and creative in tailoring your flavours to your personal preferences, it can give you a really nice sense of achievment when you mix flavourings together to create your own blend and hit on a winner!
Can you use the liquid after the best before date?
The best before dates are a conservative advisory estimate and most people would use them within that period. My personal experience is that they do not suddenly 'go off' and I have tested flavourings up to four years post-manufacture that have shown no discernible deterioration. However, it is a personal choice as to whether you use them beyond the recommended best before date.
Do you offer trade prices?
We supply to a wide range of trade customers, from small businesses to large manufacturers. To start the ball rolling, please submit a Trade Enquiry form. We supply FlavourArt products for direct resale and in bulk for manufacturing.